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Local Services Ads management

The leads above the ads, managed properly.

Google Local Services Ads setup and management. Verification, review strategy, lead disputes and budget pacing for law firms, HVAC, plumbing, roofing and other licensed trades. Pay per lead, shown above Google Ads.

Local Services Ads are Google's pay-per-lead ad format for licensed local businesses: law firms, HVAC, plumbing, roofing, electrical, cleaning and about 70 other categories. They appear above regular Google Ads, carry a "Google Guaranteed" or "Google Screened" badge, and you pay for leads rather than clicks. We handle the setup that stops most businesses from ever launching, then manage the ranking, the reviews and the lead disputes that decide whether LSA is profitable.

Should I run Local Services Ads or Google Ads?

Both, if you qualify. They are different auctions with different economics. LSA leads are usually cheaper and higher intent because the caller picked you from a short list with reviews and a guarantee badge. But LSA volume is capped by your ranking, and you have almost no control over targeting or messaging. Google Ads gives you volume, control and the ability to send traffic to your own page. In most local service accounts we run, LSA produces 20 to 40 percent of the leads at roughly half the cost per lead of Search, and the rest comes from Search. Running LSA alone leaves volume on the table; running Search alone leaves the cheapest leads on the table.

Why most LSA accounts underperform

Ranking in LSA is driven by review count and rating, responsiveness, hours, proximity, and budget, in roughly that order. Most accounts we inherit have a handful of reviews, a phone that goes to voicemail after hours, and a budget set once and never touched. The fix is a review process that runs every week, call handling that answers in seconds, and daily pacing.

What we do

  • Verification and licensing. Background checks, license and insurance uploads, and the back-and-forth with Google that stalls most businesses for weeks.
  • Profile optimization. Categories, service areas, hours, and the profile copy that affects ranking.
  • Review strategy. A weekly process that asks only satisfied customers for Google reviews, the same method that took one legal client from a handful of poor reviews to hundreds at 4.8 stars.
  • Lead disputes. Every lead reviewed. Spam, wrong service and out-of-area leads disputed within Google's window so you don't pay for them.
  • Budget and bid pacing daily, with "Maximize leads" versus manual bids tested per market.
  • Reporting alongside your Google Ads, so LSA and Search are read as one funnel. Reporting.

What it costs

LSA management is included for PPC clients at no additional percentage on LSA spend during the first 90 days, then a flat monthly fee per profile. Standalone LSA management is priced per profile and quoted after a short call. Lead costs are set by Google and vary by category and market; personal injury leads can run several hundred dollars, plumbing leads a fraction of that. Pricing.

Frequently asked questions

Does LSA work for law firms?
Yes, and it is the most contested LSA category. Google Screened status, review volume and fast answer rates decide who shows. Personal injury, DUI, family and immigration are all live categories.
Can I run LSA in more than one location?
Yes, one profile per business location with its own verification, reviews and budget. We run this at scale for multi-location clients. Franchise marketing.
Why did my LSA leads stop?
Usually a ranking drop from a review-rate slowdown, missed calls, or a budget that was exhausted early in the week. All three are fixable and all three are things we monitor daily.
Do disputed leads get refunded?
When they meet Google's criteria and are disputed in time, yes. Undisputed leads are billed regardless of quality, which is why review of every lead is part of management.

Find out what your account is leaving on the table.

A senior strategist audits your Google or Microsoft Ads account and sends you the findings in writing, with a 90-day roadmap. Free, and yours to keep whether or not you hire us.